TRAVEL CONTRACT
ART. 1 GENERAL RULES
The sale and purchase of a package holiday, and therefore this Contract, are governed by the Italian Tourism Code (Articles 32–51), as currently amended by Legislative Decree no. 62/2018 implementing EU Directive no. 2015/2302, as well as by the provisions of the Italian Civil Code concerning transport and mandate, where applicable.
This contract governs the terms and conditions of participation in summer holidays organized by Holiday System S.r.l. within Italy (in the locations indicated on the website holidaysystem.it). These general conditions form an integral and essential part of every proposal, registration, and confirmation of registration, together with the “Book Now” section available on the Website.
ART. 2 ELIGIBILITY
The Camps named Trentino Adventure and Sport & Tennis are open to children and teenagers aged 7 to 17.
The Trentino English Camp is open to teenagers aged 11 to 17.
ART. 3 PERIODS AND PARTICIPATION FEES
The periods and participation fees are indicated on the presentation page of the offers and during the registration process.
Participation fees include all sports and recreational activities of the Camp and full board accommodation (including laundry service for two-week sessions, excluding lunch on the departure day), except for any optional additional services specified on the presentation page and during registration.
Participants who have already attended a Holiday System holiday in previous years are entitled to a promotional rate (package reserved for returning participants).
A promotional rate is also available for siblings who enroll in the same year in Holiday System stays in Italy (sibling package).
If one or more siblings are enrolled in the same year in Holiday System Camps both in Italy and in England, each of them will be entitled to register using the sibling package under the regulations of the respective Camp. Therefore, participants in Italy will pay the discounted sibling rate, while participants in England will pay according to the sibling promotion applicable to Camps in England (please refer to the relevant regulations).
The “Sibling” promotion cannot be combined with the “Returning Participant” promotion.
The Organizer reserves the right to modify or cancel the scheduled periods in case of force majeure or if the minimum number of participants is not reached, with the sole obligation to refund the amounts already paid and with express exclusion of any further compensation. The Organizer will communicate any changes or cancellations with adequate notice, as provided in Art. 17 below.
ART. 4 REGISTRATION PROCEDURE
Registration must be completed online through the website http://www.holidaysystem.it/ in the “BOOK NOW” section.
Registration must follow all the steps indicated in the “BOOK NOW” section, including the completion of all required fields by the parent(s)/legal guardian(s) and payment via bank transfer and/or credit card. The validity of the booking is subject to payment of the deposit or full balance (for registrations after May 15) within 7 days from the online booking date and completion of all required information in the form sent by email after booking. Otherwise, the Organizer bears no responsibility.
The deposit of €200.00 may be paid by credit card or bank transfer to Holiday System, Banca Popolare Alto Adige Volksbank, IBAN: IT22P0585620800088571225808. The deposit is non-refundable.
ART. 5 BALANCE PAYMENT
The balance must be paid by bank transfer to Holiday System, Banca Popolare Volksbank, IBAN: IT22P0585620800088571225808, by May 15, unless otherwise specified during purchase. For registrations after May 15, full payment is required at the time of booking.
ART. 6 TRAVEL CONTRACT
The travel contract is considered concluded upon receipt of the registration (with completed data) and payment of the €200 deposit or the full amount if paid in a single solution.
ART. 7 ARRIVAL AT THE CAMP
Students and accompanying persons must arrive at Hotel Dolomiti at times that will be communicated by the Organizer at least 15 days before departure.
ART. 8 DEPARTURE FROM THE CAMP
Students must leave the Camp on the final day by 11:30 a.m. From that moment, assistance and supervision services cease, as well as all responsibility of Holiday System S.r.l. towards the minor. Students will be handed over to their parents/legal guardians or authorized persons (authorization documents must be requested from the office).
ART. 9 INSURANCE
From the moment minors are taken into care until they are returned, participants are covered by insurance policies with Itas Assicurazioni:
- Third-party liability insurance:
€6,000,000 per claim
€6,000,000 per injured person
€6,000,000 for property damage
- Accident insurance:
€150,000 permanent disability
€100,000 death
€5,000 medical expenses (10% deductible)
By completing the registration form, the parent/legal guardian agrees to waive any compensation exceeding these limits.
ART. 10 REQUIRED DOCUMENTS AND MEDICAL CERTIFICATES
Each Participant must complete all required documentation within the deadlines indicated in the registration email. Missing documents will prevent participation in the Polsa stay, without liability for the Organizer, and will constitute a serious breach as per Art. 15.
The following documents must be delivered on arrival:
- Copy of a medical certificate for non-competitive sports fitness (must explicitly state “non-competitive sports activity”)
or
- Copy of a medical certificate for competitive sports fitness
(Certificates must be issued within one year from the end date of the Camp)
Without such certificate, no sports activities will be allowed.
- Declaration of absence of infectious diseases (to be downloaded and completed by the parent/legal guardian).
ART. 11 TRANSFER SERVICE
The Camp organizes round-trip travel by private coach from/to cities listed during the booking process, depending on demand. Travel details must be completed in the form received via email. Camp staff will take charge of and hand over students to their parents/legal guardians. Times and costs will be communicated accordingly.
ART. 12 RECOMMENDED CLOTHING
All items must be labeled with the first four letters of the surname. Recommended items: 2 pajamas, underwear for 7 days, 1 bathrobe, laundry bag, 1 light jacket, 6 tennis shirts, 6 pairs of tennis socks, 2 pairs of tennis shoes, 4 pairs of shorts, 1 pair of slippers, 2 tracksuits, leisure clothing, a swimsuit and a swimming cap.
ART. 13 COMPLAINTS
Any issues during the stay must be reported immediately by the participant or the parent/legal guardian so that Holiday System S.r.l. can promptly resolve them. Complaints may also be submitted by registered letter within 10 working days from return.
ART. 14 PARTICIPANT CONDUCT
If a participant behaves in a seriously inappropriate manner, Holiday System S.r.l. reserves the right to inform the family and send the student home at the family’s expense. Participants are responsible for damages caused by misconduct. In case of force majeure, the Organizer reserves the right to amend these regulations.
ART. 15 EXPRESS TERMINATION CLAUSE
Failure to complete required information or to pay the full fee within deadlines will result in immediate termination of the contract, allowing the Organizer to retain all sums received and claim further damages.
ART. 16 WITHDRAWAL
Pursuant to Article 32, paragraph 3 of the Tourism Code, the right of withdrawal for distance contracts under Article 47, paragraph 1, letter g) of the Consumer Code is excluded.
Cancellations must be sent by registered mail or email to iscrizioni@holidaysystem.it.
Penalties:
- 40% up to 30 days before departure
- 60% up to 20 days before departure
- 100% thereafter
In case of COVID-19 positivity or isolation, the penalty will be limited to non-refundable actual costs, up to €100, with proper documentation.
The optional “Zero Risk Guarantee” (€50.00) eliminates penalties (including COVID-19 cases), except for the fee and a €40 handling cost, in cases such as:
- hospitalization, injury, or illness preventing participation
- natural disasters preventing departure
- change in school exam dates
- urgent life-saving surgery for a registered pet within 7 days before departure
Withdrawal must be promptly communicated with supporting documentation.
No refund is provided for students expelled due to misconduct. Participants requesting early return are not entitled to refunds and must cover return costs. Early return must be organized by the family.
ART. 17 CHANGES OR CANCELLATION BY THE ORGANIZER
Before the start of the holiday, the Organizer may unilaterally modify non-essential contract conditions, informing the Client clearly via a durable medium (e.g., email).
If significant changes occur or specific client requests cannot be met, the Client may accept or withdraw without penalty.
The Client must respond within 2 working days; otherwise, the changes are considered accepted.
If the Client withdraws, all payments will be refunded within 14 days. Compensation is not due if:
- the minimum number of 30 participants is not reached
- force majeure or extraordinary circumstances occur
- the issue is attributable to the participant or a third party
Any cancellation due to insufficient participants will be communicated at least 20 days before the start date.
ART. 18 DISPUTES
In the event of legal disputes regarding the interpretation of this contract, the competent court is Trento.
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the parent/legal guardian expressly approves Articles 4, 5, 7, 8, 9, 14, 15, 16, and 17.
